Recognising the value of diversity

AccorHotels is one of the world’s most recognisable hotel chains. The company knows that to succeed it needs the best people so it works hard to find great staff from around the world.

Respect is one of Accor’s fundamental values and the basis for all its relationships. The company respects diversity and recognises the value that it can bring to the company. That is why Accor is committed to providing equal opportunities for Aboriginal and Torres Strait Islander people and helping close the employment gap in Australia.

Marc Bennie, National Indigenous Programs Manager for AccorHotels, talks us through the Accor journey.

A commitment to equal opportunity

In 2001, our Chairman, David Baffsky, launched a national commitment by Accor to employing more Aboriginal and Torres Strait Islander people.

To achieve this, we introduced an Indigenous employment program to provide Aboriginal and Torres Strait Islander people with the opportunity to kick start their careers in hospitality. The program aims to build long-term, fulfilling careers while increasing the representation of Indigenous Australians in the hospitality industry.

As our Aboriginal and Torres Strait Islander workforce continues to grow, we get to experience the rich contributions of their heritage and see first-hand the positive impact that employment has on their communities. This is what continues to drive our commitment to equal opportunity.

Our staff get to share their history and culture with our guests, which enhances their stay at our hotels and provides them with an authentic Australian experience.

We also build respect and a shared pride in Aboriginal and Torres Strait Islander culture with all of our staff. Cultural education and awareness training is available to all staff, creating a welcoming workplace and hotel experience for our staff and customers.

Attracting Aboriginal and Torres Strait Islander candidates

Relationships are important to us and word of mouth is a powerful tool in Aboriginal and Torres Strait Islander communities. This is why our Indigenous employment support specialists work with partners in each region of Australia to promote employment opportunities.

We work with community organisations and with education institutes like schools, TAFEs and universities. We also work with jobactive providers and other employment services providers.

We connect with Aboriginal and Torres Strait Islander candidates through our Indigenous Job Ready Program website and the AccorHotels Jobs Australia Facebook Page, where we share information on our program and upcoming opportunities.

Our job advertisements are tailored to Aboriginal and Torres Strait Islander people and allow them to see how Accor has a culturally welcoming workforce.

Creating a career path

At Accor we have developed two programs that support Aboriginal and Torres Strait Islander people into a career in hospitality - the Indigenous Job Ready Program and the Direct Hire Pathway.

Our Indigenous Job Ready Program is a five day program which provides a combination of both classroom learning and real work experience. At the end of the program, participants are interviewed by their hiring manager and if they are successful, they are offered a role.

The program is designed to give candidates, regardless of experience, the opportunity to demonstrate their skills and passion while alleviating the stress that comes with a traditional interview process. It also lets our hiring manager see if the potential candidate is the right fit for the role and the team.

The Direct Hire Pathway is aimed at candidates with previous work experience or qualifications in the hospitality industry. Our Indigenous employment support specialists work hard to connect these candidates with our hiring managers so they can take part in interviews and discuss their future career goals.

Having these clearly structured recruitment programs helps us to empower Aboriginal and Torres Strait Islander people to create a career with AccorHotels.

A journey towards success

Implementing programs like these has helped grow our Aboriginal and Torres Strait Islander workforce to more than 400 staff and we now employ Aboriginal and Torres Strait Islander people at all levels of our company.

We have built a team of Aboriginal and Torres Strait Islander people who are dedicated to enhancing the cultural capability of our entire workforce and supporting the retention of Indigenous staff. This helps new staff members to feel welcome and supported on their journey with Accor.

We are continuously looking for ways to create strong Indigenous leaders for the hospitality industry and we have already seen many people progress from entry level positions and on to supervisory and management positions.

If you are thinking about hiring an Aboriginal or Torres Strait Islander candidate your local jobactive provider can help you find the right fit. They can also connect you with a range of wage subsidies that you may be able to receive if hiring an eligible job seeker.

More information about the range of Indigenous employment programs offered by the Australian Government is available on the Department of the Prime Minister and Cabinet website.